faq-image-long.jpg

The FAQ page is Here to Help!

Here at Datim our customers are very important to us. We try to help and advise on all aspects of Architectural Doorsets and Ironmongery. Below are some of the questions we frequently get asked with the answers we provide.

We want to help every customer so if you have a question regarding Ironmongery or Doorsets why not send it to us? If we think the question could help other customers we will publish it to the list in the future.

To send Datim a question simply click here>> and write your question in the email box provided.


Q1: Is Datim a Manufacturer?

Answer:

  • Yes, Datim has a fully equipped manufacturing plant which includes two X5 axis double bed CNC machines, numerous saws and cutting equipment to ensure your order is of the highest quality and exactly to your specification.

 

Q2: Why request a Datim sample board?

Answer:

  • Datim’s doorset and ironmongery sample boards are professionally presented to the client and allow the client to experience quality products first hand. Each sample board is designed and manufactured by Datim to your project specification. By experiencing our quality products up close, we have found that the products usually sell themselves to the client.

 

Q3: What does a single Doorset consist of?

Answer:

  • One door Leaf, pre-morticed for ironmongery (Ironmongery including locks, bolts, door seals, edge guards, pivot sets and flush pulls)
  • One door frame (also called a door liner) cut to size and morticed for ironmongery
  • One set of pre-mitred and cut to size architraves (A set consists of six pieces of architrave, 3 for either side of the door)
  • All specified ironmongery securely packaged and labelled with the door reference number on the packaging

 

Q4: What is the average lead time for doorsets?

Answer:

  • Usually doorsets can be delivered to site within 4 to 6 weeks of order confirmation dependant on factory capacity, number of doorsets required and full specification details being supplied by the client.

 

Q5: How are your doorsets packaged?

Answer:

  • Our Single doorsets are supplied pre-morticed for ironmongery, with pre-hung doors within assembled cut to size frames and pre-mitred architraves, complete with all specified ironmongery securely packaged and labelled with the door number.
  • Our Double doorsets are supplied pre-morticed for ironmongery, with pre-hung doors, flat packed (Due to weight/transportation reasons) cut to size frames and pre-mitred architraves, complete with all specified ironmongery securely packaged and labelled with the door number.

 

Q6: What product finishes and materials are available?

Answer:

  • There are many different ironmongery finish and material combinations with something to suit every interior design.

For common ironmongery finishes click here>> 

For standard nylon colours click here>>

  • SELECT Doorsets also have many combinations including Paint, Veneered, Foil Wrapped, Laminated, PVC Encapsulated and Powder Coated Steel.

For SELECT Doorsets finishes and materials click here>> 

 

Q7: What is a Differ Key, Master Key and Grand Master Key?

Answer:

  • A Differ Key is a key that is designed to only open one lock.
  • A Master Key is designed to open a suite (Suite = A group of differ locks) of differ locks.
  • A Grandmaster Key is designed to open all Master Keys suites and all Differ locks within the associated Master Key suite.
  • Master and Grandmaster key systems are typically found in schools, care homes and hotels where access to certain areas is restricted.

To view a simple guide to Master Key systems simply click here>>

 

Q8: How do I determine the way a door opens (Door Handing)

Answer:

  • Single door handing is determined from the side of the hinge or pivot of the door from the pull side.
  • Handing for double doors with unequal leaves is determined by the larger leaf hinge or pivot location on the pull side. This large leaf is referred to as the Master leaf and the other smaller leaf is referred to as the slave.
  • To see an example of door handing simply click here>>

 

Q9: Are Datim Door closers CE marked and tested to BS EN1154?

Answer:

 

Q10: Are Datim door closers Compliant to BS8300 (DDA)?

Answer:

 

Q11: What is the difference between a Rising butt hinge and a Falling butt hinge?

Answer:

  • When no additional force is applied, a Rising butt hinge is designed to keep the door Closed to room.
  • When no additional force is applied, a Falling butt hinge is designed to keep the door Open to a room.

Rising or falling hinges are typically used for WC cubicles or domestic situations where a fire door must be kept shut but a door closer is not suitable.

 

Q12: Can I purchase SELECT doorsets without ironmongery?

Answer:

  • Yes, Datim will supply doorsets without ironmongery but the benefits of having both as one complete package are here for all to see simply click here>>


Q13: Does Datim have a large file transfer system so I can send my plans/drawings for scheduling?

Answer:

  • Yes, if you want to send us a large file (Up to 50MB) all you have to do is register for a user name and password click here to register>>
  • Once you have your Username and Password, simply Login, go to the "ACCOUNT" link under the main Datim Logo on our website, browse for your files and press the "Upload Files" button.
  • When we receive the files we will send you a confirmation email.